Legal
Privacy Policy
Last updated: 3 August 2026
Ellon Car Clinic Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website (elloncarclinic.co.uk), why we collect it, and how we look after it.
Who we are
Ellon Car Clinic Ltd, 75 Station Road, Ellon, AB41 9AR. Telephone: 01358 721666. Email: info@elloncarclinic.co.uk. We are the data controller for the information you provide to us.
Information we collect
When you make a booking or send an enquiry through our website, we may collect: your name; your phone number and/or email address; your vehicle registration, make and model; details of the service you require or the problem you describe.
If you call us and the call is answered by our virtual receptionist (outside opening hours or when our line is busy), we collect the details you provide during that call so our team can return your call.
How we use your information
We use your information only to:
- arrange and manage your booking or respond to your enquiry;
- contact you about your vehicle and the service you have requested;
- keep records of the work carried out.
We do not sell your information to anyone.
Sharing your information
We use trusted third-party services to run our booking system and website, and your information may be processed by them on our behalf, including our online booking provider (Cal.com), Google (for our booking calendars and Google Maps), and our automation and email tools used to pass your enquiry to our team. These providers only process your information to provide their service to us and are not permitted to use it for their own purposes.
How long we keep your information
We keep your booking and enquiry information for as long as necessary to provide our services and to meet our legal and business record-keeping obligations, after which it is securely deleted.
Your rights
Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to correct it, or to ask us to delete it. To make a request, contact us at info@elloncarclinic.co.uk or on 01358 721666. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies. Please see our Cookie Policy for details.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.